| Inbound Call Handling |
✔ |
✔ |
✔ |
| Outbound Call Handling |
|
✔ |
✔ |
| Chat Management |
✔ |
✔ |
✔ |
| • Web Chat |
✔ |
✔ |
✔ |
| • WhatsApp |
|
✔ |
✔ |
| Voice and Chat Functionality |
✔ |
✔ |
✔ |
| • Web Voice |
✔ |
✔ |
✔ |
| • WhatsApp Voice |
|
✔ |
✔ |
| Access to Public Data Sources |
✔ |
✔ |
✔ |
| Basic CRM Functions |
✔ |
✔ |
✔ |
| Full Reporting and Error Monitoring |
✔ |
✔ |
✔ |
| 24/7 Operation |
✔ |
✔ |
✔ |
| Automatic Upgrades and Continuous Learning |
✔ |
✔ |
✔ |
| Intermediate Security Protocols |
|
✔ |
✔ |
| Advanced CRM and Database Management |
|
✔ |
✔ |
| Appointment Setting and Calendar Linking |
|
✔ |
✔ |
| Self-Learning Capabilities |
|
✔ |
✔ |
| Financial Data Handling and Payment Processing |
|
|
✔ |
| High-Level Security Protocols |
|
|
✔ |
| Secure Payment Gateways |
|
|
✔ |
| Financial Analytics Reporting |
|
|
✔ |
| Voice and Chatbot Integration Across Platforms |
|
|
✔ |
| 24/7 Specialist Team Monitoring |
✔ |
✔ |
✔ |